Conversation Designer

Where your expertise is needed

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands.

What we’re looking for

We are looking for a Conversation Designer (m/f/x) in Portugal/Poland/Moldova/Czech Republic, to design conversational experiences for chatbots, voice assistants, and other conversational AI systems. 

Responsibilities:

• Create a natural and engaging dialogue flow that delivers a seamless user experience;

• Develop conversation designs for chatbots, voice assistants, and other conversational AI systems;

• Collaborate with UX designers, product managers, and developers to ensure seamless integration of conversation designs into the overall user experience;

• Conduct user research and analysis to identify user needs and pain points, and develop solutions to address them;

• Create dialogue flows, intents, and responses that align with the users expectations and goals;

• Test, refine, and iterate conversation designs based on user feedback and analytics.

Qualifications:

• Experience with conversation design tools, such as Omilia, Amilia, Dialogflow, Amazon Lex, IBM Watson or other;

• Knowledge of Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies;

• Experience with user research and analysis, including conducting surveys and usability tests;

• Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously;

• Strong knowledge with Genesys/Cisco/Asterisk or similar software.

• A bachelor's degree in a related field, such as Computer Science, Human-Computer Interaction or Communication Design;

• Languages: proficiency in English and one of the additional languages German/Italian/French is a must.

Experience requirements:

• At least 3 years of relevant work experience as a conversation designer.

• Excellent communication and collaboration skills to work effectively with cross-functional teams such as product managers, developers, and UX designers

• Experienced working with remote teams, applying agile methodologies, and possessing effective communication and presentation skills with teams.

Perks at work

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• Annual vacation and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Flexible working hours and hybrid work