across Europe
Specialist Warranty
Where your expertise is needed
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
What we’re looking for
Responsibilities:
Work with warranty claims, collection, and checking documentation regarding warranty cases
Interact with the supplier regarding reviews and resolve issues
Process and register warranties and supporting documents
Communicate with clients directly and through the Contact Center
Register warranties with suppliers and further forward details for checks
Cooperate with other company's departments
Provide audit of products that were sent to a supplier for checks
Create documentation: terms of creating requests for a supplier, terms of creating requests by a client, payments to clients, refused claims, creating and sending an appeal against refusals.
Requirements
Experience in the field is welcome, but not required
Excellent knowledge of German (written and spoken), English will be additional advantage
Persistence, seriousness, flexibility, initiative, result orientation
Articulate and correct speech
Result orientation, desire to influence the level of remuneration
Perks at work
Stable employment in the fast-growing international company
International career in a multicultural environment with lots of opportunities to grow
Annual vacation of 28 calendar days and 1 additional day off on your birthday
Mental Wellbeing Program – guidance on mental health, work and work-life balance, family matters, exercise, nutrition, sleep, and much more
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Flexible working hours and hybrid work
Referral Program with attractive incentives
Gym in the office and recreation room with games.
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.