B2B Customer Care Agent French-speaking

Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

Responsibilities:

• Advising corporate clients via 3 channels: chat, phone, email

• Providing feedback from clients

• Keeping clients informed of the status of their orders to increase loyalty

• Building a partnership with each customer

• Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor

• Taking part in working groups for new functionality development/testing

• Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

• French native and English B2

• Strong knowledge of the company's business processes in customer service

• Strong communication skills (at least 1 year of experience working with clients)

• Minimum knowledge of automotive industry

Will be a plus

• Ability to use automobile spare parts catalogs (TecDoc)

• Ability to use special technical sites for spare parts selection (p.ex. partlink )

Perks at work

• Work remotely within Portugal;

• Full time contract (40 hours a week);

• Rotating shift Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift) 2 days a week days off;

• Annual vacation of 22 working days;

• An extra day off so you can celebrate your birthday;

• Mental wellbeing assistance AUTODOC;

• Corporate Discount (1,080 Euros per annum);

• Professional growth - 650 e-courses focusing on Leadership and different soft skills;

• Free language English classes;

• Refer a Friend Program with attractive incentives.