Ein engagiertes Team
aus ganz Europa

Italian speaking Representative Contact Center

Bewerben

Where your expertise is needed

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we’re looking for

The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine and Moldova. We find a common language with clients from 27 countries of the world.

We are looking for an Italian-speaking Customer Service Representative to start as soon as possible.

Responsibilities

Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
Guide our customers to make the right order decisions and clarify status on orders
NOT do outbound. We only work with inbound services.
We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Requirements

Your level of Italian B2 - C1
You enjoy interacting with people
You are a team player and your team can rely on you
You have strong communication skills, both spoken and written
You aspire to leave every customer satisfied

Perks at work

Full time contract (40 hours a week)
Monday-Saturday 9:00 am - 21:30 pm (8 hours rotational shift)
2 days a week days off
Fast growing international company with stable employment
Annual vacation of 28 days and 1 additional day off on your birthday
Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Flexible working hours and hybrid work
Referral Program with attractive incentives
Gym in the office and recreation room with games.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

AUTODOC akzeptiert keine unaufgefordert zugesendeten Lebensläufe, die von Personalvermittlerinnen bzw. Personalvermittlern oder Arbeitsagenturen als Antwort auf AUTODOCs Karriere-Website oder einen Social-Media-Beitrag von AUTODOC zugesendet werden. Jegliche rechtlichen Angebote in diesem Kontext sowie die Allgemeinen Geschäftsbedingungen von Personalvermittlerinnen bzw. Personalvermittlern oder Arbeitsagenturen werden von AUTODOC ausdrücklich abgelehnt. AUTODOC wird keine Zahlung einer Vermittlungsvergütung oder Vermittlungsgebühr im Zusammenhang mit unaufgefordert zugesendeten Lebensläufen in Betracht ziehen oder dieser zustimmen. AUTODOC behält sich ausdrücklich das Recht vor, diese Kandidatinnen bzw. Kandidaten ohne jegliche finanzielle Verpflichtung gegenüber der Personalvermittlerin bzw. dem Personalvermittler oder der Agentur einzustellen.

Job-Infos

Standort Chisinau

Anstellungsart Full time

Job-Kategorie Customer Care Group

Erfahrungsniveau Support

Abteilung Customer Care